Labeled images with consistently high quality annotations (overall average of 90%) , training deep neural networks to advance Tesla vehicles’ full autonomous driving capacity.

Aided in obtaining team workflow goal of submitting fully QA’d annotations for new FSD (Full Self-Driving) updates.

Pivoted to various workflows/projects and applied amended annotation guidelines on the fly as needed.

Contributed to refining annotation rules and the Autopilot labeling interface by flagging image edge cases and by continuously providing feedback to supervisors, computer vision engineers, and leads .

Ensured completion of deliverables by tracking TPT (Throughput Time) and Quality while syncing weekly with leads and supervisor to continuously improve by using best practices.

Enforced account verification measures & actively leveraged user feedback to further streamline the verification process.

Monitored transactions, identified & flagged suspicious activity, and managed internal controls to reduce fraudulent activity and promote a secure user experience.

Analyzed sensitive user info for a project aiming to unpack and optimize Shippo’s fraud-monitoring processes.

Ensured a positive customer experience through timely triage and by guiding users in the best use of Shippo’s tools and resources.

Achieved an average weekly CSAT (Customer Satisfaction Score) of ≥ 80% and maintained an overall average ≤ 4 hour FRT (First Reply Time).

Resolved live API/technical issues—flagging and reporting bugs to cross-functional teams while keeping all concerned parties in the loop throughout the process.

Performed operational/HR tasks & projects conducive to a smoothly running work environment and continuous employee satisfaction and productivity.

Ensured the space (workspace, lobby, kitchens, and dining areas) was fully functional, stocked, organized, and neat while keeping office feedback and budget in mind.

Co-facilitated ordering kitchen snacks/drinks and office supplies on a weekly basis.

Greeted and provided general support to visitors and employees. Performed work related errands as requested.

Organized travel invoices on a bi-monthly cadence.

Carried out shipping, mailing, and delivery operations.

Monitored office lunch set-up and oversaw clean-up while maintaining a positive relationship with the vendor.

Assisted with coordinating weekly happy hours.

Quality checked and labeled photo deliverables according to project parameters.

Uploaded and connected over 8k menu item photos onto the platform (using DoorDash internal tools: Nimda, Dispatch, Menu Editor) and surpassed quarterly market coverage goal.

Optimized app user design & experience while staying within budget/ensuring minimal expenses.

Fielded any further correspondences (regarding deliverables) from contracted photographers through Salesforce applications.

Monitored and tracked progress utilizing spreadsheets to determine course and speed towards weekly goals.

Communicated status of daily/weekly goal using Scrum (Agile) methodology in daily standup meetings—clearly addressing progress, roadblocks, and milestones.

Cleared a backlog of hundreds of customer queries and implemented a ticket prioritization system to drastically reduce resolution time.

Systematically tracked ticket issues and regularly reviewed ongoing/upcoming trends with department heads.

Spearheaded revamp of existing customer service protocol by actively instilling values (T-transparency, E-empathy, E-efficiency, F-flexibility, R-relationship-building ) into the workflow.

Championed an initiative for increasing proactive transparency on product issues (ie. communicating clear-cut timeline for product replacement shipments to customers).

Coordinated book-keeping for new and ongoing product returns and exchanges.

Effectively assisted customers (with an avg. rate of 50 tickets or above a day), cutting down case resolution rates to a maximum of 72 hours—increasing customer satisfaction and exceeding support goals before the initially set deadline.

Resolved PayPal disputes to ensure that high-priority customer inquiries were properly addressed and that major financial loss was heavily reduced.

Reviewed listings for inauthentic goods, specifically luxury goods, maintaining a professionally and lawfully compliant relationship with these luxury goods companies.

Flagged and removed listings violating Mercari’s Prohibited Items Policy.

Charted out business brand identity, values, and voice—from ideation to execution.

Curated inventory according to fan demographic research obtained through extensive surveys, consistent audience  interaction, and monitoring of relevant media platforms.

Determined appropriate merchandise prices, successfully achieving a 33.33% profit margin.

Created over 100 posts and ads on high-traffic social media platforms (Instagram, Tumblr, Snapchat) leading to an increase in sales, invaluable brand exposure, and key audience engagement opportunities.  

Established an effective customer support workflow and an efficient shipping & logistics system, successfully achieving an overall positive seller rating.  

Provided exceptional customer service with a max. target First-Response Time of 1 business day.

Compiled up-to-date accounting and inventory records.

Successfully sealed a partnership with a renowned K-Pop art designer for exclusive reselling rights.